Privacy Policy

Ascend Solutions · Last updated: May 14, 2026 · Effective: May 14, 2026

This Privacy Policy describes how Ascend Solutions ("Ascend Solutions," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit our website, use our services, or communicate with us by phone, email, or text message. By using our website or services, you agree to the practices described in this policy. Ascend Solutions has been operating since 2025.

Section 01:Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information from third parties where applicable.

Information you provide directly:

• Full name and date of birth
• Email address and phone number
• Mailing address and government-issued ID (for credit repair onboarding)
• Social Security number (for tri-merge credit report access)
• Payment information (processed securely through Square — we do not store card details)
• Credit-related information you share with us as part of our services
• Business information such as EIN, business address, and bank statements (for funding clients)
• Communications you send us via email, phone, SMS, web chat, or our intake forms

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and device information
• Cookies and similar tracking technologies
• Affiliate referral identifiers when you arrive via an affiliate link

Section 02:How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our credit repair and business funding services
• To file disputes with credit bureaus and communicate with creditors on your behalf
• To match you with funding partners and prepare lender applications on your behalf
• To process payments and send payment confirmations
• To communicate with you about your service, account, and progress
• To send you updates, service-related notices, and administrative messages
• To respond to your inquiries, comments, and requests
• To send marketing and promotional communications (with your consent where required)
• To track affiliate referral attribution and calculate commissions
• To comply with legal obligations including the Credit Repair Organizations Act (CROA) and the Fair Credit Reporting Act (FCRA)
• To detect, investigate, and prevent fraudulent or unauthorized activity

Section 03:Text Messaging (SMS) Communications

Ascend Solutions may send you text messages (SMS) related to your service, account status, appointment reminders, and promotional offers. The following terms apply to our SMS communications.

SMS Consent & Opt-In

By providing your mobile phone number and submitting an intake form, making a purchase, or explicitly opting in through our website or a verbal or written agreement, you consent to receive text messages from Ascend Solutions at the phone number provided. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Message types may include: service updates, account notifications, scheduling reminders, credit repair progress updates, dispute round confirmations, funding application status, and promotional offers related to our services.

Message frequency: Message frequency varies. You may receive up to 4–8 messages per month depending on your active service status.

Message and data rates may apply depending on your mobile carrier and plan.

How to Opt Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message we send you. After opting out, you will receive a single confirmation message and no further texts will be sent, except as required by law. All opt-out requests are processed immediately.

To re-subscribe, reply START or contact us directly.

Help & Support

Reply HELP to any SMS message to receive assistance, or contact us directly at contact@ascendingsolutions.co. Customer support is available Monday through Friday, 9am to 6pm Eastern Time.

Carrier Information

Standard message and data rates may apply depending on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, US Cellular, and most major U.S. regional carriers.

SMS Data Protection Statement

Section 04:How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Credit bureaus (Equifax, Experian, TransUnion): When filing disputes on your behalf as part of our credit repair service.
• Lenders and funding partners: When submitting applications on your behalf as part of our business funding service, with your consent.
• Service providers: We work with trusted third-party vendors (such as Square for payments, GoHighLevel for CRM and communications, Vercel for hosting, PostHog for analytics, Slack for internal notifications) who assist us in operating our business. These parties are contractually bound to protect your data and may only use it to perform services on our behalf.
• SMS aggregators & delivery providers: Solely for the purpose of delivering messages you have consented to receive. All providers are bound by strict data protection obligations.
• Affiliates (commission tracking only): When you arrive at our site via an affiliate's referral link, we attribute your contact to that affiliate so they may receive a commission if you become a paying client. Affiliates only see aggregated tracking data, not your personally identifiable information.
• Legal compliance: We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent: We may share your information for any other purpose with your explicit consent.

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of our text message delivery services.

Section 05:Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. Payment information is processed through Square, a PCI-compliant payment processor, and we do not store your full card details on our servers. Sensitive client documents are stored in our encrypted client portal with bank-grade encryption in transit (HTTPS/TLS) and at rest.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Section 06:Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, attribute affiliate referrals, and understand where our visitors come from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We use third-party analytics tools including PostHog and Meta Pixel to help us understand how users interact with our website and to measure the effectiveness of our advertising. These tools may collect information sent by your browser as part of a web page request, including cookies and your IP address.

Section 07:Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you
• Correction: The right to request that we correct inaccurate or incomplete information
• Deletion: The right to request that we delete your personal information, subject to certain exceptions and our legal record-retention obligations
• Opt-out of marketing: The right to opt out of receiving marketing communications at any time
• SMS opt-out: Reply STOP to any text message at any time
• CROA cancellation: You may cancel your credit repair engagement within three (3) business days of signing your service contract without penalty under the federal Credit Repair Organizations Act

To exercise any of these rights, please contact us at contact@ascendingsolutions.co.

Section 08:Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete the information.

Section 09:Third-Party Links

Our website may contain links to third-party websites, including our payment processor Square and our funding partner lenders. These websites have their own privacy policies, and we have no responsibility or liability for their content or activities. We encourage you to review the privacy policies of any third-party sites you visit.

Section 10:Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.